Airlines CSA
An airline customer service agent is the first point of contact
for a passenger in an airport or over the phone. Stellar service is
key in ensuring the happiness of airline customers. While some
passengers are looking for cursory assistance in checking luggage
or printing a boarding pass, others have complaints and are looking
for a quick resolution. Attention to detail, problem-solving skills
and a knack for interacting with customers is essential in this position.
Airlines CSA Staff Job Description
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An airline customer service agent works in an airport or a call center,
providing information and assistance to the flying public.
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In a call center, an airline customer service agent helps customers
with flight reservations, itinerary changes, baggage concerns and
questions about customer loyalty programs.
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An airline customer service agent assists
passengers with check-in, issues tickets, provides flight
information, checks baggage and solves ticket-related travel problems.
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Airline customer service agents check boarding passes,
upgrade seats and reissue tickets when a flight is overbooked.
Duties, responsibilities and activities may change
at any time with or without notice.
Airlines CSA Staff Eligibility
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You must have 10+2 degree or a bacheleorsto be eligible
for an airline customer service agent position.
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The candidates should be between 18 and
32 years and is to be physically fit.
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Must have computer knowledge ( MS Office, google sheet, Doc, Drive etc ).
Airlines CSA Staff Physical Requirements
An employee to successfully may have to perform
these essential functions of this job.
While performing the duties of this job,
the employee is frequently required to sit, stand and talk
or hear. The employee is frequently required to walk; use
hands to finger, handle, or feel
objects, tools, or controls; and reach with hands and arms.
Airlines CSA Staff Salary
The average csa salary in India is ₹ 15,500 - 20,000 per month .
Entry-level positions start at ₹ 15,500 - 18, 000 per year, while
experienced workers make up to 18,500 - 20,000 per month or even more than that.
Airlines CSA Staff Required Skills
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Be able to create a relationship that builds trust, so a customer
feels they have a go-to
person for special requests or unique concerns that
require extra attention.
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Manage schedules and people: Keep up with ever-changing schedules, coordinate
proactively across departments to ensure pending items are being completed.
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Organizational and Multi-tasking skills: Agents must
be able to do several things with
constant interruptions.
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Problem solving: Agents face all kinds of problems and
issues and must readily solve
these to the satisfaction of guests, using exceptional
judgment aligning with Advanced
Airlines values and common sense.
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May need to maintain guest records and supervise customers.